Blacklist Tours, is committed to maintaining the privacy of personal information that you provide to us when using the Blacklist Tours website. This Privacy Policy describes how we treat personal information received about you when you visit BlacklistTours.com. We may make content or services from other websites including our co-branded websites available to you from links located on Blacklist Tours.com. These other websites are not subject to this Privacy Policy. We recommend that you review the privacy policy at each such website to determine how that site protects your privacy.
Privacy Policy Promise
While information is the cornerstone of our ability to provide superior service, our most important asset is our clients’ trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for all of us at Blacklist Tours. Here then, is our promise to our individual customers:
We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.
We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.
We will always maintain control over the confidentiality of our customer information. We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other company’s use of customer information.
Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.
We will attempt to keep customer files complete, up-to-date, and accurate. We will tell our customers how and where to conveniently access their information (except when we’re prohibited by law) and how to notify us about errors which we will promptly correct.
Information We Collect
General:
When you register, and at other times, we may collect personally identifiable information from you that may include your name, address, telephone number, e-mail address, and facts about your computer. We do not, however, knowingly collect personal information from children under the age of thirteen. In addition, if a user is under 18, unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information.
Web Site Usage Information:
We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors and customers use and navigate our Web site on an aggregate basis, including the number and frequency of visitors and customers to each Web page, and the length of their visits.
How We Use Information Collected
We may use information in the following ways:
For the purposes for which you specifically provided the information.
To send you e-mail notifications about our new or existing products and services, special offers, or to otherwise contact you.
To enhance existing features or develop new features, products and services.
To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences.
We may combine the information that we collect from you on BlacklistTours.com with information that you provide to us in connection with your use of our other products, services and web site.
We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our Terms of Use (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.
Cookies
We employ cookie technology to help visitors and customers move faster through our site. When you sign on to our Web site or take advantage of several key features, we may pass cookies to your computer. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer’s memory.
Security
The personally identifiable information we collect about you is stored in limited access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.
Internet-based Transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing BlacklistTours.com and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
Policy Modifications
We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.
Comments and Questions
If you have any questions, comments or concerns about our Privacy Policy, please contact us at info@blacklisttours.com
Terms and conditions
This Agreement explains the terms and conditions applicable to tour packages provided by Black List Tours, Inc. (“Black List Tours”, “we”, “us”, and “our”). As used in this Agreement, the terms “you” and “your” refer to each person who purchases and/or uses a tour package provided by Black List Tours. Benefits of Tour Packages. Our tour packages offer services of a professional tour guide, first-class accommodations, meals as outlined in planned itinerary (and provided by any lodging, transportation services, event, cultural and adventure-based vendor (operator), transportation while in Africa as specified in the itinerary and excursions and tours as outlined in the itinerary. Black List Tours may, from time to time, offer you optional services or benefits. By using those services and/or benefits when they become available, you agree to be bound by this Agreement, and its subsequent amendments. Final documents and itinerary will be e-mailed once finalized. Rates and Exclusions. The rates and charges for tour participation are those established at the time the tour is booked with Black List Tours. Published rates and charges are typical “per person,” But can be per group based upon double occupancy (or more) with a private bath. Single rooms are subject to a supplemental charge. Expenses and terms not specifically identified in the applicable Black List Tours. These include any paperwork or charges associated with: passports, visas, immunization, meals other than those specified, optional excursions, trip protection coverage, alcoholic beverages (beer, wine, and liquor…or those not mentioned in lodge package), all beverages excluding those provided in Black List Tours trucks (not provided by BLT), telephone calls, room service, laundry, personal items, baggage handling, International airfare unless otherwise stated, gratuities (tips) and transportation to or from any departure gateway and any other costs that might be incurred not stated in the tour package. Fees and Charges. You must promptly pay the following fees and charges for participation in a Black List Tours planned itinerary.
Cancellation of Service: Terms and Conditions
As mentioned previously, all bookings of Black List Tours shall follow the written policies of its vendors and operators. Terms may (will) vary from Vendor to Vendor. Black List Tours LLC. is to be held harmless for any loss of funds or fees outside these conditions.
Overview
This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or illegal to complete your reservation. This Policy applies to reservations of both accommodations and Experiences ( lodging, transportation services, event, cultural and adventure-based vendor (operator).
When this Policy allows for cancellation {Extenuating Circumstances Policy }, it controls and takes precedence over Black List Tours cancellation of Services policy. Guests that are impacted by an event covered by this Policy {Extenuating Circumstances Policy} can cancel their reservation and receive, depending on the circumstances (and terms of the procured vendor), a cash refund, travel credit, and/or other consideration. Hosts that are impacted by an event covered by this Policy can cancel without adverse consequences (As long as terms are agreed to by all vendors).
What events are covered
This Policy uses the term “Event” to refer to the following situations that occur after booking and payment, are unforeseen at the time of booking, and prevent or legally prohibit completion of the reservation.
Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a guest’s authorization to travel. Including meeting covid or vaccination policies that might be in place by Airline, or government institutions. This does not include errors in filing for a passport or Visa, or receiving documentation of Covid results, or having tests done in the required time frames. This or any other delays made in the process of procuring official government documents.
Declared emergencies and epidemics. The government declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area—for example, dengue or Zika in Puerto Rico, or Yellow Fever or Malaria in Kenya.
Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location. This does not include non-binding travel advisories and similar government guidance.
Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.
Natural disasters. Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location—for example, hurricanes occurring during hurricane season in Florida.
What is not covered
Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances, or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the reservation was made; and transportation disruptions unrelated to a covered Event like road closures, as well as flight, train, bus and ferry cancellations. If you cancel a reservation in these cases, the amount credited or potentially refunded will be determined by the cancellation of services determined by procured vendors and operators. { This applies to lodging, transportation services, event, cultural and adventure-based vendor (operator)}.
Services for Black List Tours LLC. Holds their own cancellation policy which goes as follows:
- All Guests of Blacklist Tours (BLT) are responsible for the procurement of their own government documents, airline tickets, and services procured outside of BLT services. BLT can be hired to assist with the process of procuring such documents, transfers, and tickets, but the ultimate responsibility falls on the guest (Client).
- Reservations made 65 days and out shall not be held responsible for any costs, as long as proper written notice is sent to BLT stating intentions. (In writing is EXPLICITLY, Emailing the company at info@blacklisttours.com and stating a cancellation of all services or stating which specific services to cancel).
- Cancellation of Services within the 31-60 day window can receive up to a 50% refund on services procured, or a booking of a later date (that would be subject to availability). If you cancel a reservation in these cases, the amount credited or potentially refunded will be determined by the cancellation of services determined by procured vendors and operators.
- Cancellation of Services within the 16-30 day window can receive up to a 20% refund on services procured, or a booking of a later date (that would be subject to availability). If you cancel a reservation in these cases, the amount credited or potentially refunded will be determined by the cancellation of services determined by procured vendors and operators.
- Cancellation of Services within the 0-15 day window prior to the planned trip will not be offered a credit or refund unless vendors or operators are agreeable to making amends with the guest (client). By paying money towards BLT services, you are automatically agreeing to these terms.
- Third-party travel protection services are always strongly recommended just in case situations. We personally do not offer travel protection service at this time but can recommend a few international companies that provide services.
- Any costs related to stoppage of money, refund, or rescheduling of the trip shall be the client (guests) responsibility.